Authors:AgendaInternetCharacteristicsImpactOverviewCustomerRelationshipManagement(CRM)Evolution(CRM)BenefitsSupplyChainIntegrationBusinessModels(SCI)(1of2)SCIBusinessModels(2of2)SCIEvolutionSCIBenefitsSCIEvolution(CompanyExtranets)SCI(CompanyExtranet)SCIEvolutionInternalBusinessManagementEvolution(IBM)IBMBenefitsInternetTrendsTrendImplications(1of3)TrendImplications(2of3)TrendImplications(3of3)MarketValuation(1of2)MarketValuation(2of2)AgendaOverviewEvolutionFrameworkBusinessChangesImpactFrameworkBusinessChanges;ThreatsandOpportunities(1of2)BusinessChanges;ThreatsandOpportunities(2of2)ImpactAssessmentFramework(CRM)InternetPenetrationPotential(BusinesstoConsumer)InternetPenetrationPotential(BusinesstoBusiness)ImpactAssessmentFramework(SCI)ImpactAssessmentFramework(IBM)AgendaTypicalCompanyContextRoadmapSetDirectionAutoManufacturer“PointofArrival”E-CommerceObjectiveCRMBusinessModels(1of3)CRMBusinessModels(2of3)CRMBusinessModels(3of3)SupplyChainIntegration(SCI)SCIBusinessModelsInternalBusinessManagementBusinessModelsRoadmapActandCommitIntegrationWithCoreBusinessOwnership/OrganizationalStructureLevelandSourceofFundingCapabilities/InfrastructureE-CommerceRoadmapResponseTrack,MonitorandLearnAgendaImperatives