餐饮部服务技能培训手册XX大酒店餐饮部二零一四年二月——餐饮服务技能培训教案编写：第PAGE36页共NUMPAGES43页目录TOC\o"1-3"\h\zHYPERLINK\l"_Toc162935407"一、操作标准：PAGEREF_Toc162935407\h3HYPERLINK\l"_Toc162935408"托盘操作步骤PAGEREF_Toc162935408\h3HYPERLINK\l"_Toc162935409"如何摆台PAGEREF_Toc162935409\h4HYPERLINK\l"_Toc162935410"如何斟酒PAGEREF_Toc162935410\h7HYPERLINK\l"_Toc162935411"口布折花PAGEREF_Toc162935411\h9HYPERLINK\l"_Toc162935412"如何上菜PAGEREF_Toc162935412\h10HYPERLINK\l"_Toc162935413"如何问茶、斟茶PAGEREF_Toc162935413\h12HYPERLINK\l"_Toc162935414"如何分菜PAGEREF_Toc162935414\h13HYPERLINK\l"_Toc162935415"如何铺席巾PAGEREF_Toc162935415\h15HYPERLINK\l"_Toc162935416"如何抽筷套PAGEREF_Toc162935416\h16HYPERLINK\l"_Toc162935417"如何呈菜（茶、酒水）谱PAGEREF_Toc162935417\h17HYPERLINK\l"_Toc162935418"如何换烟缸PAGEREF_Toc162935418\h18HYPERLINK\l"_Toc162935419"如何换骨碟PAGEREF_Toc162935419\h19HYPERLINK\l"_Toc162935420"如何清洁台面PAGEREF_Toc162935420\h20HYPERLINK\l"_Toc162935421"结帐服务PAGEREF_Toc162935421\h21HYPERLINK\l"_Toc162935422"如何接听电话PAGEREF_Toc162935422\h22HYPERLINK\l"_Toc162935423"如何收台PAGEREF_Toc162935423\h23HYPERLINK\l"_Toc162935424"迎送客人服务标准PAGEREF_Toc162935424\h24HYPERLINK\l"_Toc162935425"小毛巾服务PAGEREF_Toc162935425\h25HYPERLINK\l"_Toc162935426"如何点菜PAGEREF_Toc162935426\h26HYPERLINK\l"_Toc162935427"就餐服务PAGEREF_Toc162935427\h27HYPERLINK\l"_Toc162935428"楼面清场标准PAGEREF_Toc162935428\h28HYPERLINK\l"_Toc162935429"撤桌服务标准PAGEREF_Toc162935429\h29HYPERLINK\l"_Toc162935430"食品打包服务标准PAGEREF_Toc162935430\h30HYPERLINK\l"_Toc162935431"餐厅安全意外情况预防处理PAGEREF_Toc162935431\h31HYPERLINK\l"_Toc162935432"如何处理客人投诉PAGEREF_Toc162935432\h32HYPERLINK\l"_Toc162935433"食物中毒防范及处理标准程序PAGEREF_Toc162935433\h33HYPERLINK\l"_Toc162935434"二、服务程序（预定）PAGEREF_Toc162935434\h34HYPERLINK\l"_Toc162935435"1）、迎宾员工作细则PAGEREF_Toc162935435\h34HY