会计学在酒店里所使用的英语会话(huìhuà)，基本上是属于商业英语，与日常生活会话(huìhuà)中所使用的英语略有不同，较注重礼节。非正式英语不说OK,Sure,Yeah等，而要说Certainly,Sir.基本待客(dàikè)英语MayI...Wouldyou...ShallI...Goodmorning.Goodafternoon.Goodevening.Goodmorning,sir.Areyouchecking-out?Goodafternoon,sir.WelcometoLIJIAHotel.Goodevening,Ms.MayIhelpyou?Goodmorning,sir.ThisistheFrontDesk.MayIhelpyou?回答(huídá)要麻烦客人(kèrén)或是拒绝客人(kèrén)的要求客人(kèrén)对自己说“Thankyou.”时回答当客人准备(zhǔnbèi)离开时B=行李服务员（Bellman）C=服务员(Clerk)H=客房服务员（Housekeeping）BC=领班(lǐnɡbān)（BellCaptain）G=客人（Guest）TotheFrontDesk.带客人到柜台B:Goodevening,Ms.WelcometoChina-trustHotel.Guest:Hello,I’dliketocheckinplease.Hotelstaff:Certainly.CanIhavethenameplease?Guest:MrHaroldSmith.HaroldSmith。Hotelstaff:Ok,Areyoucheckingouttomorrow?Guest:Yes,Iam.That’sright.Hotelstaff:Willyouneedawakeupcall,sir?Guest:Yesplease.At6.30am.Hotelstaff:Okthen,yourroomis502onthefifthfloor.Breakfastisservedbetween6.30amand9am.Enjoyyourstay.Guest:Thankyou.Whatnameisthereservationunder,please?CouldIhaveyourpassportandcreditcard,please?Doyouhaveareservation？Sorrytokeepyouwaiting,sir.Wouldyoupleasefilloutthisregisrationcard?Thisway,please.Afteryou,sir.Staff员工(yuángōng)Stuff材料，衣物Regisrationcard登记卡Putaway放置(fàngzhì)，wardrobe[‘wɔ:drəub]衣柜In-roomsafe室内保险箱Safedepositebox保险箱Valetservice送洗服务Washandpress洗熨Stain污点，瑕疵Guarantee担保，保证Limosinen.豪华轿车；大型豪华轿车