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英文道歉信的范文篇一：英文道歉信3-16-6-804,HIGASHISUNAKOTO-KUTOKYO,136-0074DearMs.Iwasaki,ThankyouforyourpositivecommentsregardingyourexperiencewhilestayingwiththeWestinShanghai.Attheoutset,pleaseacceptourmostsincereapologiesfortheinconveniencecaused.Kindlyrestassuresthatyourconcernhasbeenwelltakenandcommunicatedtoallconcernedforimmediateimprovement.Ms.Iwasaki,aswe’veconductedathoroughinvestigationaboutallpinpointedissuesyouboughtout.Pleaseallowustoexplaintheoutcomeforyourreference.Uponyourarrival,ouragentfailedtolocateyourreservation.Wesincerelyapologyasourassociateobviouslymistakenlyimplementedthestandardcheckinginprocedure.ThereservationforyouandMs.HinakoMutoweremadeearlyNovember,andneverbeend.WeunderstandthatyoumayrequestedtheKingSizeroombutactuallywecouldnotsatisfyyourMr.Cheung,Thankyouagainforgivingusyourfeedbackforitisonlythroughsuchinputfromourvaluecustomersthatweareablecontinuouslyimproveourstandardsofservice.Wehopeyouwillindulgeusonthisoccasionandallowustoredeemourselvesbywelcomeyoubackinthenearfuture.MaytheyearoftheRabbitbringyoujoyandprosperity.YoursSincerely,AlfredZhuangFrontOfficeManagerNovember03,1999Mr.ShenNanPingFlat20F,Block1RobinsonHeights8RobinsonRoadHongKongDearMr.ShenWearesorrytolearnoftheunpleasantexperienceyouhadencounteredduringyourlaststaywithusonJun.13-15,1999asincorrectamountwaschargedontoyourVisaCardaccount,itshouldbeRMB6787insteadofRMB3887.42.Wehavemadeafullinvestigationintomatterandregrettosaythatitwasourstaff'smistake,therefore,weaskforyourkindunderstandingashumanerrorisboundtocreepinonoccasionandacceptourmostsincereapologiestoyouinthisrespect.Mr.Shen,attachediscopyofyourhotelbillandamendedVisaCardvoucherwithcorrectamountIndicatedforyourreferenceandperusal.Ifyouhaveanyqueries,pleasedonothesitatetocontactUs.Onceagain,ourmostsincereapologiesandwelookforwardtoopportunityofredeemingourselvestowelcomingyoubacktoChinaWorldHotelinnearfuture.YoursincerelyAlfredZhuangFrontOfficeManagerDearMr.ShuIwouldliketothankyouforchoosingtheC
