新编实用英语综合教程二UnitCommunicationbyPhoneUnitGoals:WhatYouShouldLearntoDo1.Makeaphonecall2.Answerthephone3.Leaveandtakeamessage4.Passthemessagetothepersonbeingcalled5.Extendaphonecall6.Take/fillinamessageWhatYouShouldKnowAbout1.PhoneserviceintheUSA2.Benefitortroubleofcellphones3.Businesstelephoneetiquetteforsuccess4.ThesubjunctivemoodContentsSectionⅠTalkingFacetoFace1)Whoisspeaking,please?Leena:Isit223-5467?John:Yes.Whoisspeakingplease?Leena:ThisisLeenaKrieg.MayIspeaktoBillMorgan?John:Oh,I’msorry.He’snotinatthemoment.2)MayIspeakto...?Joe:Hello.IsthistheChemistryDepartment?Secretary:Yes,itis.WhatcanIdoforyou?Joe:MayIspeaktoMr.Mifflin?Secretary:Holdon,please.3)CanItakeamessage?Sam:Hello.ThisisSam.MayIspeaktoTerry?Lucy:I’msorry,butshe’snothererightnow.CanItakeamessage?Sam:Yes.Pleasetellhertocallmethiseveningat653-8923.Lucy:OK.I’lltellherassoonasshegetshome.4)Canyoutellmeyourhours?Receptionist:Hello,theArtMuseum.CanIhelpyou?Jake:Yes.Canyoutellme...er,whataretheopeninghours,please?Receptionist:Weopenatteninthemorningandcloseatfiveintheafternoon.Jake:Great.Thanksalot.5)IMusthaveDialedthewrongnumber.Tim:Hello.Jade:Hello.I’dliketospeaktoDr.Heckler.Tim:Nobodyherebythatname.Jade:I’msorry.Imusthavedialedthewrongnumber.SpeakandPerformStudyingTelephoneMessagesBack1)AnyMessage,Sir?Gao:Hello,ABCCompany.MayIhelpyou?George:Hello.ThisisGeorgeRichter.MayIspeaktoMr.ZhangLihua?Gao:I’msorry,buthe’snotinatthemoment.George:Whenwillhebeexpected?Gao:He’llbebackinafewminutes.George:Thankyou,I’llcallback.Gao:Anymessage,sir?George:Well,maybe...WouldyoumindtellinghimthathisorderwillbereadyonThursdayandaskinghimtocallmeanytimebeforelunch.Myphonenumberis368-1130.Gao:I’vegotit.George:Thankyouverymuch.Gao:Youarewelcome.2)YouMustHavetheWrongNumberLady:Hello,who’scalling,please?Bill:Hi,Nancy!ThisisBill.How’reyoudoing?Lady:I’msorry,butI’m...Bill:Haveyoufinishedyourpaper?Lady:I’msorry.Youmusthavethewrongnumber.Thisisn’tNancy.Bill:Isthis574-0731?Lady:N