新华海颐酒店（重庆）酒店基本英语（一）——礼貌用语1、Goodmorning/afternoon/evening,Sir/Madam!早上好/下午好/晚上好2、Nicetomeetyou!很高兴见到您3、Welcometoourhotel!欢迎光临我们酒店4、Haveagoodtime!祝您在酒店过得愉快酒店基础英语（二）——电话用语TelephoneEtiquette1、Waitamoment,please.对不起,请稍等.2、Sorry,heisnotinatthemoment.对不起,他暂时不在.3、Ibegyourpardon?对不起(我听不大清楚).4、Couldyouspeakalittleslower,please?请稍微讲慢一点.酒店基础英语（三）——答谢用语Appreciation1、Thankyou!谢谢!2、Itisverykindofyou!谢谢,您真客气!3、Youarewelcome!不用谢!4、Itismypleasure!非常高兴为您服务!5、Iamatyourservice!我随时愿为您服务!6、Thatisallright.没关系.酒店基础英语（四）——征询语consultation1、CanIhelpyou?我能帮您什么忙吗?2、Whatisyoursuggestion?您有什么意见或建议吗?3、Excuseme,mayIhaveyourname?对不起,请问尊姓贵名?（五）——带路用语1、Thisway,please这边请2、Goahead,andturntotheleft/right往前走,然后往左/右边拐3、Itisonthesecondfloor在二楼4、Iwilltakeyouthere我带您去5、Goupstairstothethirdfloor往楼上,走到三楼6、Whereisthetoilet请问洗手间在哪里7、Youfirst,please您先,请（六）——提醒用语Remind1、Watchyourstep.请走好.2、Becareful,please.请当心.3、Donotworry.不要担心.4、Pleasedonotsmokehere.请别在此处抽烟.5、Pleasedonotleavebehind.别忘了您的东西.（七）——致歉语1、Iamsorry.对不起.2、Sorrytokeepyouwaiting.对不起,让您久等了.3、please,Iwillasksomebodytohandleit.请稍等,我去叫人来处理.（八）——问候语Greeting1、Goodbye再见2、Seeyoulater回头见3、Goodnight晚安4、Seeyoutomorrow明天见5、Haveagood/nicetrip旅途愉快6、Wishyouapleasantjourney旅途愉快7、Goodluck祝您好运8、Goodbyeandthanksforcoming再见,多谢光临9、Goodbyeandhopetoseeyouagain再见,欢迎下次光临10、Iamgladtobeservicetoyou很高兴为您服务常用词汇hair-dryer吹风筒pillow枕头sheet床单blanket毛毯Ashtray烟缸Bathrobe浴袍Towel毛巾Bathtowel浴巾Handtowel手巾Toothbrush牙刷Toothpaste牙膏Bathtub浴缸Conditioner护发素Foam浴液Bathjell沐浴露Shampoo洗发液Showercap浴帽Comb梳子Soap香皂Shaver剃须刀Glass玻璃杯Slipppers拖鞋Envelope信封Wirtingparer信纸Writingpad便笺Boiledwater开水Icecube冰块Ballpen圆珠笔Sewingkit针线包Air-cinditioner空调Minibar小酒吧Teabag茶包Telephone电话TV电视Watertap水龙头Postcard明信片Oslightbulb灯泡Toiletpaper卫生纸Tissues面纸Extrabad加床Matches火柴Lighter打火机Adapter万能插座Transformer变压器Hanger衣架Shoppingbag购物袋Laundry洗衣袋Haundrylist洗衣单Ironboard熨衣板Iron熨斗Map地图Servicedirectory服务指南Roomservicemenu送餐服务牌Donotdisturbsign请勿打扰牌