编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第PAGE113页共NUMPAGES113页第PAGE\*MERGEFORMAT113页共NUMPAGES\*MERGEFORMAT113页XXXX基金客服系统技术方案目录TOC\o"1-3"\h\z\uHYPERLINK\l"_Toc275830440"第一章公司介绍PAGEREF_Toc275830440\h4HYPERLINK\l"_Toc275830441"1.简介PAGEREF_Toc275830441\h4HYPERLINK\l"_Toc275830442"2.服务优势PAGEREF_Toc275830442\h4HYPERLINK\l"_Toc275830443"3.我们的目标PAGEREF_Toc275830443\h5HYPERLINK\l"_Toc275830444"4.团队介绍PAGEREF_Toc275830444\h5HYPERLINK\l"_Toc275830445"5.长远规划PAGEREF_Toc275830445\h5HYPERLINK\l"_Toc275830446"第二章项目概述PAGEREF_Toc275830446\h6HYPERLINK\l"_Toc275830447"1.项目背景PAGEREF_Toc275830447\h6HYPERLINK\l"_Toc275830448"2.需求目标PAGEREF_Toc275830448\h6HYPERLINK\l"_Toc275830449"3.建设原则PAGEREF_Toc275830449\h6HYPERLINK\l"_Toc275830450"4.建设内容PAGEREF_Toc275830450\h9HYPERLINK\l"_Toc275830451"第三章总体设计PAGEREF_Toc275830451\h10HYPERLINK\l"_Toc275830452"1.独特优势PAGEREF_Toc275830452\h10HYPERLINK\l"_Toc275830453"2.设计原则PAGEREF_Toc275830453\h10HYPERLINK\l"_Toc275830454"3.系统关系PAGEREF_Toc275830454\h12HYPERLINK\l"_Toc275830455"4.业务架构PAGEREF_Toc275830455\h13HYPERLINK\l"_Toc275830456"5.平台架构PAGEREF_Toc275830456\h13HYPERLINK\l"_Toc275830457"6.平台比较PAGEREF_Toc275830457\h14HYPERLINK\l"_Toc275830458"6.1Avaya架构PAGEREF_Toc275830458\h14HYPERLINK\l"_Toc275830459"6.2华为架构PAGEREF_Toc275830459\h14HYPERLINK\l"_Toc275830460"6.3Cisco架构PAGEREF_Toc275830460\h15HYPERLINK\l"_Toc275830461"7.平台配置PAGEREF_Toc275830461\h15HYPERLINK\l"_Toc275830462"7.1PBXPAGEREF_Toc275830462\h16HYPERLINK\l"_Toc275830463"7.2CTIPAGEREF_Toc275830463\h18HYPERLINK\l"_Toc275830464"7.3IVRPAGEREF_Toc275830464\h22HYPERLINK\l"_Toc275830465"7.4FAXPAGEREF_Toc275830465\h26HYPERLINK\l"_Toc275830466"7.5TTSPAGEREF_Toc275830466\h26HYPERLINK\l"_Toc275830467"7.6录音系统PAGEREF_Toc275830467\h27HYPERLINK\l"_